Shipping Policy

Location Service Delivery Time Cost Free Above
UK Standard 5 - 10 working days
£3.95
£30
USA
Standard
6 - 12 working days
£4.95

 
£30

Europe Standard 5 - 10 working days

£4.95
£30
Australia Standard
6 - 12 working days
£4.95


£30

Canada
Standard
6 - 12 working days
£4.95

 
£30

Rest of the World Standard 10 - 20 working days £7.95 £50


Due to high demand for home shopping and the COVID pandemic, our couriers are reporting minor delays. The above times are estimates, and sometimes deliveries may take longer. Please note, working days do not include weekends or bank holidays and delivery times may take longer around Bank Holidays & Public Holidays (Christmas, New Year etc).

We will make every effort to dispatch the order as soon as we can. During busier periods it can sometimes take longer for your order to be shipped.  Please allow 3-5 days for your order to process. Please be sure to add this processing time to your shipping estimates. Once your order has been marked as shipped you will receive an email with a tracking number. 


Shipping Details

Please ensure all of your shipping details are 100% correct before placing the order.

Oh My Paws is not responsible if the incorrect or missing shipping information is provided at check out. We will not process any refunds in such circumstances.

Oh My Paws is responsible for delivering items to the shipping address provided at check out. We are not liable if the item is lost or stolen after the item has been marked as delivered by your local postal service. Please ensure the delivery location is a safe environment.

If you've made a mistake with the shipping address or want to change or cancel an order, please email support@ohmypaws.co.uk within 1 hour and provide the order # and details. Once we begin processing your order, we can no longer accept any changes or cancellations.

Packages may take longer to arrive during the holiday busy season, depending on local postal office capacity. 

Costs to reship the package will be invoiced to the customer

Import taxes / Refusal of package:
We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances. 

If the order arrives at your country and

  • The customer refuses to accept the package
  • No attempt is made in the country of destination to deliver the package. 

We deserve the right to abandon the package(s) and will not be responsible for any refund.

Please contact us at support@ohmypaws.co.uk for any other questions. We're happy to help if we can and will try our best to help.